Privacy Policy

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Last Updated: 12 August 2024

Welcome to AiZoo Automation Agency

This Privacy Policy explains how information about you is collected, used and disclosed by AiZoo Skill Lab (“Company,” “we,” “us” or “our”). This Privacy Policy applies to information we collect when you use our websites, services, content and materials made available through our websites or member support groups (collectively, the “Services”), or when you otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the “Last Updated” date at the top of this policy and, in some cases, we may provide you with additional notice (such as by adding a statement to our website or by sending you a notification). We encourage you to review our Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Collection of Information

AiZoo Skill Lab is the parent company of AiZoo Automation Agency. Information collected on AiZoo may be shared with AiZoo Automation Agency.

Information You Provide to Us

We collect information you provide directly to us. This is when you create an account, participate in any interactive features of the Services, subscribe to a newsletter or email list, participate in an event, webinar, survey, workshop, Bootcamp, make a purchase, communicate with us via third-party social media sites, messaging apps, request customer support or otherwise communicate with us.

The types of information we may collect include your name, email address, password, postal address, phone number, gender, date of birth, occupation, employer information, photo, payment information (such as your credit or debit card and billing address), preference or interest data, and any other information you choose to provide.

Information We Collect Automatically

When you access or use our Services, we automatically collect information about you, including:

Log Information: We collect log information about your use of the Services, including your Internet Protocol (“IP”) address, web request, access times, pages viewed, web browser, geo-location, links clicked and the page you visited before navigating to the Services.

Mobile Device Information: We collect information about the mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, mobile network information and information about your use of our mobile applications.

Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see “Your Choices” below.

Information We Collect From Other Sources
We may also obtain information from other sources and combine that with information we collect through our Services. For example, if you create or log into your account through a third-party social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site; we may also collect information about you when you post content to our pages/feeds on third-party social media sites.

Use Of Information

We may use information about you for various purposes, including to:

1. Provide, maintain, improve and promote our products and services: Including processing transactions and send you related information, including confirmations and receipts.
2. Send you technical notices, updates, security alerts, and support and administrative messages.
3. Respond to your comments, questions, and requests, and provide customer service.
4. Communicate with you about products, services, surveys, offers, promotions, rewards and events offered by Company and others, and provide news and information we think will be of interest to you.
5. Monitor and analyze trends, usage, and activities in connection with our Services.
6. Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests.
7. Facilitate contests, webinars and promotions, and process and deliver entries and rewards;
8. Link or combine with information we get from others to help understand your needs and provide you with better service and carry out any other purpose for which the information was collected.
9. We are based in Malaysia and the information we collect is governed by the Malaysian law.

Sharing Of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

1. With vendors, consultants and other service providers who need access to such information to carry out work or perform services on our behalf.
2. When you participate in some areas of our Services, certain information you provide may be displayed to other users, such as your name, photo, comments and other information you choose to provide.
3. In response to a request for information if we believe disclosure is in accordance with or required by, any applicable law, regulation or legal process.
4. With your consent or at your direction.

Social Sharing Features

The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Security

The Company takes reasonable measures to help protect your information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Your Choices

Account Information

You may review, correct or modify information maintained in your online account at any time by logging into your account and updating your profile information or by emailing us at [email protected]. If you wish to delete or deactivate your account, please email us at [email protected], but note that some information you provide through the Services may continue to be accessible (e.g., comments you submit through the Services) and that we may continue to store information about you as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability or functionality of our Services

Promotional Communications

You may opt out of receiving promotional communications from us by following the instructions in those communications or by sending an email to [email protected]. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Refund Policy

Unless specified, products, courses & online programs purchased at AiZoo Skill Lab are not refundable after purchase.

If you made a purchase mistake, you are eligible for a refund within 72 hours from purchase time. Please make a request through our customer support at [email protected] within the applicable time period for your program or product.

Your online access to all program materials is contingent on maintaining good standing in all of our programs for which you have registered. A failure to pay an installment for any program may result in the suspension or termination of your account and access to programs.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]